💰 Refund Policy

Last Updated: February 2025

1. General Refund Policy

Due to the digital nature of our products (source code, courses, memberships), all sales are generally final and non-refundable once access has been granted. However, we understand that exceptional circumstances may arise, and we handle refund requests on a case-by-case basis.

2. VIP Membership Refunds

2.1 Eligible for Refund

VIP membership refunds may be granted if:

• Within 7 Days: Request made within 7 days of purchase
• No Content Accessed: You have not downloaded any premium resources or accessed VIP-only content
• Technical Issues: You experienced persistent technical problems preventing access (and we couldn’t resolve them)
• Duplicate Purchase: You accidentally purchased the same membership twice
• Unauthorized Transaction: Your payment method was used without your authorization (requires proof)

2.2 NOT Eligible for Refund

• You changed your mind after accessing VIP content
• You didn’t use the membership during the subscription period
• You found similar content elsewhere for cheaper
• More than 7 days have passed since purchase
• You violated our Terms of Service

2.3 Partial Refunds

For annual VIP memberships, we may offer prorated refunds if:

• Request is made within the first 30 days
• Minimal content was accessed (less than 10% of available resources)
• Exceptional circumstances exist (medical emergency, financial hardship, etc.)

3. Source Code Purchase Refunds

3.1 Eligible for Refund

• Defective Code: The source code is fundamentally broken and cannot be fixed
• Misrepresentation: The code significantly differs from its description
• Download Failure: You paid but never received access to download (and we can’t provide it)
• Duplicate Purchase: You accidentally purchased the same code twice

3.2 NOT Eligible for Refund

• You successfully downloaded the source code
• The code works but doesn’t meet your specific requirements
• You lack the technical skills to implement the code
• You found bugs that can be fixed (we offer support for this)
• You changed your mind after downloading

4. Course Purchase Refunds

4.1 Eligible for Refund

• Within 14 Days: Request made within 14 days of purchase
• Less than 25% Completed: You’ve watched less than 25% of the course content
• Technical Issues: Videos won’t play and we can’t resolve the issue
• Course Cancelled: We cancelled or removed the course

4.2 NOT Eligible for Refund

• You completed more than 25% of the course
• More than 14 days have passed since purchase
• You didn’t like the instructor’s teaching style (preview videos are available)
• The course was too difficult or too easy for your skill level

5. Custom Development Project Refunds

Custom development projects are subject to separate contracts and refund terms:

• Deposit: Non-refundable once work begins
• Milestone Payments: Refundable only if milestones are not delivered as agreed
• Final Payment: Due upon project completion and acceptance
• Disputes: Handled through mediation as outlined in the project contract

6. Refund Request Process

Step 1: Submit a Request

• Log in to your 2SCODE account
• Go to “My Orders” or “Purchase History”
• Click “Request Refund” on the relevant order
• Provide a detailed reason for your refund request

Step 2: Review Process

• Our team will review your request within 3-5 business days
• We may contact you for additional information
• We’ll check your account activity and download history
• You’ll receive an email with our decision

Step 3: Refund Processing

If approved:

• Refunds are processed to your original payment method
• Processing time: 5-10 business days (depending on your bank/payment provider)
• You’ll receive a confirmation email with refund details
• Your access to the purchased content will be revoked

7. Exceptional Circumstances

We may grant refunds outside our standard policy for:

• Medical Emergencies: Serious illness or hospitalization (requires documentation)
• Financial Hardship: Unexpected job loss or financial crisis (case-by-case basis)
• Bereavement: Death in the family (requires documentation)
• Platform Errors: Technical glitches that caused incorrect charges

8. Chargebacks and Disputes

9. Refund Alternatives

If you’re not eligible for a refund, we may offer:

• Account Credit: Store credit for future purchases
• Product Exchange: Swap for different source code or course of equal value
• Extended Support: Additional technical assistance to resolve issues
• Membership Extension: Extra time added to your VIP membership

10. Non-Refundable Items

The following are never refundable:

• Promotional discounts or coupon codes
• Affiliate commissions earned
• Transaction fees charged by payment processors
• Services already rendered (consultations, support hours)
• Expired memberships or subscriptions

11. Fraudulent Refund Requests

We take fraud seriously. Fraudulent refund requests may result in:

• Immediate account termination
• Reporting to payment processors and authorities
• Legal action to recover damages
• Permanent ban from all 2SCODE services

12. Contact Us

Have questions about our Refund Policy or need to request a refund?

• Email: refunds@2scode.com
• Support Ticket: Log in and create a ticket in “My Account”
• Response Time: Within 24-48 hours (business days)

13. Policy Updates